Senior Service Operations Manager

4 days ago

Amrāvati, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000
Service Operations Manager Job Title

Seeking a highly skilled Service Operations Manager to lead service delivery and oversee management of electrical and mechanical systems.

  • Key Responsibilities:
    • Oversee and manage a portfolio of service contracts to ensure efficient and effective delivery.
    • Monitor performance metrics, ensuring proactive measures meet customer expectations.
    • Ensure contractual obligations are met and maintained across service delivery operations.
  • Operations Management:
    • Lead day-to-day operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.
    • Minimize breakdowns and optimize Turnaround Time (TAT) for service requests and repairs.
    • Troubleshoot operational issues for smooth service delivery.
    • Adhere to quality standards and safety protocols.
  • Breakdown Management & TAT Optimization:
    • Manage and minimize system breakdowns with quick response times and efficient resolution.
    • Analyze performance data to improve Turnaround Time (TAT), enhancing service quality and customer satisfaction.
  • Subcontractor & Vendor Management:
    • Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
    • Monitor subcontractor performance, meeting required standards and timelines.
    • Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.
  • Spare Parts & Stock Management:
    • Oversee spare parts management, maintaining sufficient inventory levels to meet service demands.
    • Coordinate with the procurement team for timely replenishment of critical stock items.
    • Maintain an effective system for tracking stock levels and usage, reducing operational costs and preventing delays.
  • Reporting:
    • Develop regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.
    • Provide data-driven insights to senior management, informing decision-making and continuous improvement initiatives.
    • Create reports on service performance for internal and external stakeholders.
  • Leadership and Communication:
    • Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
    • Foster a culture of collaboration, communication, and continuous learning within the service team.
    • Ensure effective communication between departments for seamless service delivery.
  • Customer Relations:
    • Maintain strong relationships with customers, addressing any service-related issues or concerns.
    • Collaborate with the sales and customer service teams to ensure customer satisfaction and retention.
  • Compliance & Safety:
    • Ensure all service operations comply with company policies, industry standards, and safety regulations.
    • Conduct regular safety audits and training sessions for service staff.

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