Senior Technical Support Specialist

9 hours ago

Nashik, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role:

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Deliver top-notch technical support to clients across various platforms, including Windows and Mac.

Work Environment:

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  • A fast-paced environment with 24x7 dynamic support.">
  • State-of-the-art cloud technologies and enterprise-level systems.">

Key Responsibilities:

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  • Troubleshooting & Technical Support:
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    • Provide Level 2 support for Windows and Mac platforms.">
    • Diagnose and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.">
    • Utilize remote support tools to efficiently resolve issues in a timely manner.">
    • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.">
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  • Ticket Management & Documentation:
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    • Effectively manage and update support tickets in the ticketing system.">
    • Maintain comprehensive documentation for all troubleshooting steps, resolutions, and procedures.">
    • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.">
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  • System Configuration & Maintenance:
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    • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.">
    • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.">
    • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.">
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  • Collaboration & Client Interaction:
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    • Collaborate with NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.">
    • Provide clear communication to end-users during troubleshooting and resolution.">
    • Serve as a liaison between the Help Desk and more advanced support levels, escalating issues as required.">
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  • Cloud Infrastructure & Security Awareness:
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    • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.">
    • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.">

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