Optimizing Workforce Performance

13 hours ago

Kannur, Kerala, India beBeeWorkforce Full time ₹ 90,00,000 - ₹ 1,50,00,000

Workforce Manager

Job Description:

We are seeking a highly skilled Workforce Manager to join our team. As a Workforce Manager, you will be responsible for partnering with business stakeholders and clients to ensure optimal workforce planning, scheduling, and capacity management.

Key Responsibilities:

  • Business Partnership: Act as the primary point of contact for business leaders and client stakeholders.
  • Provide workforce insights, analysis, and recommendations to support strategic decision-making.
  • Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning, hiring recommendations).
  • Workforce Planning & Forecasting: Develop and maintain long-term, mid-term, and short-term capacity plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Ensure optimal utilization of workforce across different lines of business.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
  • Ensure smooth coordination with Operations during spikes and downtime.
  • Analytics & Reporting: Generate and present performance dashboards, staffing reports, and variance analysis.
  • Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
  • Identify opportunities to enhance efficiency and reduce costs.
  • Team Management: Lead and mentor a team of WFM analysts and real-time specialists.
  • Build capability within the WFM team to handle complex modeling and analytics.
  • Drive a culture of accuracy, timeliness, and business impact.

Requirements:

• Bachelor's degree in Business Administration or related field.

• 3+ years of experience in Workforce Management or related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

Benefits:

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Collaborative and dynamic work environment.

• Recognition and rewards for outstanding performance.

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