
IT Infrastructure Executive
6 days ago
The Infrastructure Services Director will lead the end-to-end delivery of IT infrastructure services, ensuring revenue growth and client satisfaction.
This role requires a strong background in infrastructure project delivery, contract management, and C-level stakeholder engagement.
We are looking for an experienced leader who can drive YoY revenue growth through strategic account planning and expansion of infrastructure services. They should be able to identify upsell/cross-sell opportunities and lead proposal efforts.
- Risk Management & Profitability:
The successful candidate will own gross margin targets for fixed-bid and managed infrastructure contracts. They must optimize delivery costs and ensure adherence to fixed budgets for infrastructure projects.
- Client Relationship & Governance:
They will lead C-level stakeholder engagement and conduct Quarterly Business Reviews. They must improve Net Promoter Score by addressing client pain points proactively.
- Delivery Excellence:
The Director will oversee infrastructure service delivery with a focus on quality, scalability, and security. They must resolve critical escalations with minimal client impact.
- Team Leadership:
They will manage onsite/offshore delivery teams. They must foster innovation and skill development.
Qualifications & Skills:
Must-Have:
- 15+ years in IT Infrastructure Services.
- Proven track record in P&L management ($10M+ accounts) and margin optimization.
- Expertise in infrastructure contracts and governance frameworks.
- Experience working with C-level stakeholders.
Preferred:
- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP.
- Background in managed services and transition/migration projects.
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