Hearing Instrument Specialist

7 days ago


Kolkata, West Bengal, India Amplifon Full time

Job Purpose:

The Client Advisor/Customer Service Officer (CSO) plays a critical role in the success of our business. This individual contributor will be responsible for providing exceptional customer service, maintaining clinic hygiene, and ensuring seamless coordination among sales teams and audiologists.

Key Responsibilities:

  • Handle customer inquiries and provide information on Amplifon's services and products.
  • Maintain clinic cleanliness and organization, adhering to company standards.
  • Refill office supplies, stationery, and pantry requirements, ensuring timely submission of monthly records to the finance team.
  • Manage patient files, registers, and other records, including banking advice files and utility bills.
  • Coordinate with the sales team to ensure timely completion of tasks and meet revenue generation targets.
  • Represent Amplifon's values, mission, and vision to customers, creating a positive experience through excellent service and communication.

Requirements:

A Bachelor's degree in any field is required. The ideal candidate will be a team player with excellent communication and interpersonal skills, able to work in a fast-paced environment and adapt to changing priorities.

Working Hours:

The Client Advisor/Customer Service Officer is expected to arrive at the clinic by 9:00 am to ensure readiness for the day's activities.



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