Strategic Client Operations Leader

1 week ago

Bengaluru, Karnataka, India beBeeExpert Full time US$ 15,00,000 - US$ 20,00,000

Leadership Role: Strategic Client Operations Expert

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We are seeking a seasoned professional to lead our Client Operations team and drive strategic initiatives that enhance client experiences in financial markets. The ideal candidate will have a proven track record of leadership, innovation, and collaboration.

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Job Summary:

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The Client Operations Lead will partner with global business-facing teams to ensure compliance and meet day-to-day deliverables. This role requires strong leadership, communication, and influence skills to drive results and transform client operations.

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Key Responsibilities:

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  • Partner with Middle and Front office teams for client onboarding and account maintenance.\
  • Drive results through leadership, communication, and influence.\
  • Function effectively in a high-volume, deadline-oriented environment.\
  • Manage KPIs to ensure quality and timeliness.\
  • Serve as an escalation point for Client Operations issues.\
  • Promote process improvement and share best practices.\
  • Support consistent hiring and performance management.\
  • Manage risk, identify issues, and escalate as needed.\
  • Assess process and system improvements, providing solutions.\\[/ul]\

Requirements:

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  • 12+ years of experience in Financial Services or Operations.\
  • Proven leadership in strategic change management and process re-engineering.\
  • Experience managing across multiple locations.\
  • Strong relationship-building and influencing skills.\
  • Industry experience with understanding of standards and networking.\
  • Consultative approach, anticipating business partner needs.\
  • Critical thinking and proactive best practices.\
  • Motivated with advanced strategy and problem-solving skills.\
  • Commercial background with ability to transform operations.\
  • Knowledge of automation tools and AI/ML understanding.\\[/ul]\

Benefits:

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  • Be part of a dynamic team that values leadership, collaboration, and continuous improvement.\
  • Elevate your career by transforming client experiences in financial markets.\\[/ul]\

About Us:

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We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

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