Insurance Operations Case Manager

2 days ago


Dombivli, Maharashtra, India beBeeTerm Full time ₹ 50,00,000 - ₹ 80,00,000

Position Title:

Term Insurance Operations Specialist

Job Description:

We seek a highly skilled professional to fill the position of Term Insurance Operations Specialist. The successful candidate will be responsible for ensuring a seamless customer experience by managing post-payment cases.

Key Responsibilities:

  • Case Management: Manage post-payment cases from start to finish, ensuring timely resolution and customer satisfaction.
  • Customer Communication: Effectively communicate with customers regarding case status and required documentation.
  • Stakeholder Coordination: Collaborate with internal stakeholders to ensure smooth case processing and issuance.
  • Process Improvement: Work closely with insurance partners to enhance operational processes and improve outcomes.

Requirements:

  • Strong Communication Skills: Possess excellent written and verbal communication skills.
  • Insurance Knowledge: Have a basic understanding of insurance underwriting principles and decision-making processes.
  • Customer Handling: Demonstrate patience and professionalism when handling customer inquiries and concerns.
  • Stakeholder Management: Proven ability to effectively manage stakeholder relationships and expectations.
  • Experience: Minimum 1+ years of experience in insurance operations.
  • Computer Skills: Basic computer and Excel skills.


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