
Insurance Operations Case Manager
2 days ago
Position Title:
Term Insurance Operations Specialist
Job Description:
We seek a highly skilled professional to fill the position of Term Insurance Operations Specialist. The successful candidate will be responsible for ensuring a seamless customer experience by managing post-payment cases.
Key Responsibilities:
- Case Management: Manage post-payment cases from start to finish, ensuring timely resolution and customer satisfaction.
- Customer Communication: Effectively communicate with customers regarding case status and required documentation.
- Stakeholder Coordination: Collaborate with internal stakeholders to ensure smooth case processing and issuance.
- Process Improvement: Work closely with insurance partners to enhance operational processes and improve outcomes.
Requirements:
- Strong Communication Skills: Possess excellent written and verbal communication skills.
- Insurance Knowledge: Have a basic understanding of insurance underwriting principles and decision-making processes.
- Customer Handling: Demonstrate patience and professionalism when handling customer inquiries and concerns.
- Stakeholder Management: Proven ability to effectively manage stakeholder relationships and expectations.
- Experience: Minimum 1+ years of experience in insurance operations.
- Computer Skills: Basic computer and Excel skills.
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