Business Operations Manager

1 day ago

Dombivli, Maharashtra, India beBeeBusiness Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Business Operations Manager

Job Description:

The Business Operations Manager will be responsible for managing employee data and ensuring the smooth operation of various insurance policies. This role requires strong analytical skills, effective communication, and the ability to build relationships with clients and insurers.

Key Responsibilities:
  • Manage and maintain accurate and up-to-date employee data for clients.
  • Oversee Group Mediclaim, Group Term Life, EDLI, WC, and Group Accident Policies (Employee Health and Benefits policies).
  • Coordinate with insurance companies for data additions, deletions, corrections through endorsements, and CD reconciliations.
  • Maintain an endorsement tracker and ensure timely updates in system.
  • Build and maintain professional relationships with insurers, clients' HR and Finance teams, and Third-Party Administrators (TPAs).
  • Assist clients' HR in data and CD statement reconciliation with insurer support.
  • Prepare weekly and monthly Management Information System (MIS) reports and data statements for clients and client executives.
  • Support client executives with data management for policy renewals.
  • Effectively manage data on internal enrollment portals.
  • Provide assistance and resolve client queries through iTrack (ticketing tool).
  • Conduct periodic data reconciliation and submit the report to client.
  • Coordinate with TPAs for E-cards, DNF claims and no claim confirmation for deletion endorsement processing.
Requirements:
  • Proficient in MS Office Suite (Word, Excel, Outlook).
  • Familiarity with insurance policy management systems.
  • Strong Analytical Skills: Ability to analyze data and solve problems effectively.
  • Excellent Communication Skills: Verbal and written communication skills.
  • Relationship Management: Ability to build and maintain professional relationships with clients and stakeholders.
  • Attention to Detail: Focus on accuracy in data management.
  • Process Orientation: Continuous improvement mindset with a strong orientation towards process efficiency.

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