Publishing Support Specialist

7 days ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Job Description

We are a rapidly expanding SaaS product empowering aspiring authors to publish their work with ease.

This role is crucial in supporting our users while helping grow the platform through user insights and upselling opportunities.

Key Responsibilities:

  • Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
  • Upsell premium packages and add-on services, increasing awareness of the platform's offerings
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options
  • Gather insights from users on their experience, identifying areas needing improvement
  • Share valuable user feedback with internal teams to inform product improvements and enhance user experience

Requirements:

  • Strong communication skills (verbal and written) for effectively assisting users
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous)
  • A customer-first mindset, with a genuine passion for helping users succeed
  • A proactive attitude toward upselling and promoting high value services
  • Ability to gather insights from user interactions and report key findings
  • Willingness to learn and adapt in a fast-paced environment
Why You'll Thrive Here

We offer a dynamic and supportive environment where you can grow professionally and personally. Our team is passionate about empowering authors, and we're looking for like-minded individuals to join us.

What We Offer:

  • A competitive compensation package
  • Ongoing training and development opportunities
  • A collaborative and diverse team environment
  • The chance to make a meaningful impact on the lives of authors

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