Collections Lead

3 weeks ago


Bengaluru, Karnataka, India Okta, Inc. Full time
Job Summary

The Collections Lead will oversee the team's collections and case queues, ensuring efficiency in handling both direct and partner collections. This role requires strong analytical skills, problem-solving abilities, and excellent communication skills.

Key Responsibilities
  • Oversee collections and case queues to ensure efficient handling of direct and partner collections.
  • Coach team members, provide feedback, and lead discussions on performance improvements and process optimization.
  • Manage staffing levels to align with expected volume fluctuations and ensure coverage during time off and holidays.
  • Monitor portfolio of accounts by following documented collections processes.
  • Serve as the primary point of escalation for case management issues and collection team's concerns.
Requirements
  • 8+ years of experience in Collections, with a majority in the Technology Industry.
  • 2+ years of experience as a lead or manager.
  • Experience in the tech and SaaS experience (highly preferred).
  • Strong analytical skills, problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results.


  • Bengaluru, Karnataka, India KreditBee Full time

    Job Title: Regional Collection LeadAt KreditBee, we are seeking a highly skilled Regional Collection Lead to oversee our collection operations across the North and South regions. As a key member of our team, you will be responsible for ensuring effective management and performance of our collection teams.Key Responsibilities:Lead and manage collection teams...


  • Bengaluru, Karnataka, India PhonePe Full time

    About Collections at PhonePe:PhonePe is a leading digital payments company in India with 50 crore registered users and 3.7 crore merchants covering over 99% of postal codes across the country.Our collections team is responsible for designing strategies, planning, and driving performance delivery for the collections unit, covering consumer and merchant...

  • Collection Team Lead

    3 weeks ago


    Bengaluru, Karnataka, India VCATCH Full time

    About the RoleVCATCH is seeking a skilled Collection Team Lead to oversee the company's collection activities and develop effective collection strategies. The successful candidate will have experience in managing a collection team and a strong knowledge of collection laws and regulations.Key ResponsibilitiesDevelop and implement collection strategies to...

  • Collection Team Lead

    2 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About Us: As India's leading digital payments and financial services company, Paytm empowers consumers and merchants with various payment use cases. The company offers services like utility payments and money transfers, while providing merchants with acquiring devices like Soundbox, EDC, QR, and Payment Gateway to enhance their business. About the Team: The...

  • Collections Team Lead

    1 month ago


    Bengaluru, Karnataka, India Paytm Full time

    About the Role:As a Collections Team Lead at Paytm, you will be responsible for driving collection targets for assigned branches. You will work closely with creditors and consumers to identify overdue payments, report collection activity, and develop repayment plans. Your goal will be to meet the target of assigned products while ensuring compliance with...

  • Team Lead

    4 weeks ago


    Bengaluru, Karnataka, India The Business Wings Full time

    At The Business Wings, we are seeking a skilled Team Lead to oversee our Tele-Collection Operations. The ideal candidate will have a proven track record of managing and leading high-performing teams, with a strong focus on collection and supervision.Key responsibilities will include:Delivering KPIs as requiredManaging and motivating a quality team of 15...


  • Bengaluru, Karnataka, India exl Full time

    Job OverviewWe are seeking a highly skilled Senior Executive Lead Collection Specialist to join our EXL team. In this role, you will be responsible for leading collections efforts and ensuring timely resolution of outstanding accounts.

  • Collections Team Lead

    4 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About Paytm: As India's leading digital payments and financial services company, we are focused on driving consumers and merchants to our platform by offering a variety of payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, and Paytm FASTag. To...

  • Collections Team Lead

    4 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About Us: Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Collections Lead

    3 weeks ago


    Bengaluru, Karnataka, India Okta, Inc. Full time

    The Role:This is a leadership position responsible for overseeing the collections team and managing the company's portfolio of accounts.Responsibilities:Coaching team members, providing feedback, and leading discussions on performance improvements and process optimization.Managing staffing levels to align with expected volume fluctuations and ensuring...

  • Senior Technical Lead

    4 weeks ago


    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: Senior Technical Lead - Data CollectionAbout the Role:We are seeking a highly skilled Senior Technical Lead to join our team at Mercedes-Benz Research and Development India Private Limited. As a Senior Technical Lead, you will be responsible for developing and deploying data collection documentation tools for our fleet of vehicles.Key...


  • Bengaluru, Karnataka, India KreditBee Full time

    Job Title: Regional Collection ManagerJob Summary:The Regional Collection Manager will oversee collection operations across the North and South regions, ensuring effective management and performance of the collection teams. This role demands strong leadership, strategic thinking, and a deep understanding of banking collections.Key Responsibilities:Team...


  • Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: MBOS-AD-Data Collection Technical LeadJob Summary:We are seeking a highly skilled Technical Lead to join our Data Collection team at Mercedes-Benz Research and Development India Private Limited. As a Technical Lead, you will be responsible for developing data collection documentation tools for vehicles on the fleet, understanding requirements,...


  • Bengaluru, Karnataka, India jai kisan Full time

    Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Jai Kisan. The ideal candidate will have a proven track record in managing collections within the lending or NBFC space, with expertise in overseeing field collections teams and managing cases from pre-due until recoveries.Key Responsibilities:Develop and...

  • Collections Manager

    4 weeks ago


    Bengaluru, Karnataka, India VCATCH Full time

    Job OverviewWe are seeking a Collections Manager to oversee the collections process, maintain customer relations, and ensure compliance with debt collection laws.Key ResponsibilitiesManage the collections department and ensure effective debt recovery procedures.Analyze and monitor account receivables and develop strategies to minimize outstanding...


  • Bengaluru, Karnataka, India Postman Full time

    About The Role:As the Engineering Manager, Collections, you will be responsible for leading the engineering team that oversees the development and maintenance of Postman's API collections. This team plays a crucial role in ensuring the smooth functioning of our API platform, which is used by over 35 million developers and 500,000 organizations worldwide.Key...

  • Collection Executive

    4 weeks ago


    Bengaluru, Karnataka, India 75F APAC Full time

    About 75F APAC75F APAC is a leading provider of IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. Our global presence, with offices across India, Singapore, and the Middle East, enables us to serve a diverse range of clients. As a result of our dedication to climate action, 75F APAC has earned recognition, securing a spot...


  • Bengaluru, Karnataka, India Momentive Full time

    Job Title: Cash Collection Expert - Credit and CollectionsAn exciting opportunity has arisen for a skilled Cash Collection Expert to join our Finance team at Momentive. As a key member of our Global Shared Service Center, you will be responsible for managing a portfolio of customer accounts, ensuring timely and efficient collection of designated accounts...

  • Collection Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Savvy Search Full time

    Job Title: Collection Agent/ExecutiveCity/Town of Work: BangaloreClient Employer Summary: We are a leading B2B platform specializing in heavy equipment, focused on reducing downtime and improving equipment management through innovative solutions.Scope of the Job:Collect overdue payments and negotiate payment plans with customers.Maintain accurate records of...

  • Collection Specialist

    3 weeks ago


    Bengaluru, Karnataka, India Savvy Search Full time

    About the Role:We are seeking a skilled Collection Executive to join our team at Savvy Search, a leading B2B platform specializing in heavy equipment solutions.Key Responsibilities:Collect overdue payments and negotiate payment plans with customers.Maintain accurate records of communications and agreements.Provide exceptional service and collaborate with...