Collections Lead
4 days ago
The Role:
This is a leadership position responsible for overseeing the collections team and managing the company's portfolio of accounts.
Responsibilities:
- Coaching team members, providing feedback, and leading discussions on performance improvements and process optimization.
- Managing staffing levels to align with expected volume fluctuations and ensuring coverage during time off and holidays.
- Monitoring portfolio of accounts by following documented collections processes.
- Serving as the primary point of escalation for case management issues and collection team concerns.
- Building and maintaining relationships with internal parties.
Requirements:
- 8+ years of experience in collections, with a majority in the technology industry.
- 2+ years of experience as a lead or manager.
- Experience in the tech and SaaS industry (highly preferred).
- Strong analytical skills, problem-solving skills, and high-level curiosity.
About Okta:
Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.
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