Collections Lead

4 days ago


Bengaluru, Karnataka, India Okta, Inc. Full time

The Role:

This is a leadership position responsible for overseeing the collections team and managing the company's portfolio of accounts.

Responsibilities:

  • Coaching team members, providing feedback, and leading discussions on performance improvements and process optimization.
  • Managing staffing levels to align with expected volume fluctuations and ensuring coverage during time off and holidays.
  • Monitoring portfolio of accounts by following documented collections processes.
  • Serving as the primary point of escalation for case management issues and collection team concerns.
  • Building and maintaining relationships with internal parties.

Requirements:

  • 8+ years of experience in collections, with a majority in the technology industry.
  • 2+ years of experience as a lead or manager.
  • Experience in the tech and SaaS industry (highly preferred).
  • Strong analytical skills, problem-solving skills, and high-level curiosity.

About Okta:

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app.


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