Collections Team Lead

3 weeks ago


Bengaluru, Karnataka, India Paytm Full time
About Us:

Paytm is a leading digital payments and financial services company in India, focused on driving consumers and merchants to its platform through various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, Paytm offers commerce services through advertising and Paytm Mini app store.

About the Team:

The Liaison team is responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. They work closely with creditors and consumers to resolve financial issues and ensure timely payments.

About the Role:

The Collections Team Lead will be responsible for meeting collection targets of assigned branches. They will need to meet the target of assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to legal guidelines. The role requires strong communication and negotiation skills, as well as the ability to work in a high-performance environment.

Expectations/Requirements:
  1. Meet collection targets of the assigned branch.
  2. Meet the target on the product assigned for collections.
  3. Ensure legal guidelines are compiled for the entire collection structure.
  4. Ensure that collection agencies and in-house collectors adhere to legal guidelines.
  5. Ensure adherence to the Code of Conduct.
  6. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and ensure no loss is incurred due to such activities.
Superpowers/Skills that will help you succeed in this role:
  • More than 2 years of relevant experience in collections.
  • Excellent communication skills.
  • Negotiation skills - strong bias for driving results in a high-performance environment.
  • Strong relationship and leadership skills.
  • Working knowledge of computers.
  • Growth mindset.
  • Demonstrated success and achievement orientation.
  • Willingness to experiment and improve continuously.
Education:

Graduate in any specialization.

Why join us:

Paytm offers a collaborative output-driven program that brings cohesiveness across businesses through technology. The company aims to improve the average revenue per user by increasing cross-sell opportunities, provide a solid 360-degree feedback from peer teams on support of their goals, and earn respect from peers and managers.

Compensation:

If you are the right fit, Paytm believes in creating wealth for you. With enviable 500 million+ registered users, 21 million+ merchants, and depth of data in its ecosystem, Paytm is in a unique position to democratize credit for deserving consumers and merchants.



  • Bengaluru, Karnataka, India VCATCH Full time

    About the RoleVCATCH is seeking a skilled Collection Team Lead to oversee the company's collection activities and develop effective collection strategies. The successful candidate will have experience in managing a collection team and a strong knowledge of collection laws and regulations.Key ResponsibilitiesDevelop and implement collection strategies to...

  • Collections Team Lead

    3 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About the Role:As a Collections Team Lead at Paytm, you will be responsible for driving collection targets for assigned branches. You will work closely with creditors and consumers to identify overdue payments, report collection activity, and develop repayment plans. Your goal will be to meet the target of assigned products while ensuring compliance with...

  • Team Lead

    2 weeks ago


    Bengaluru, Karnataka, India The Business Wings Full time

    At The Business Wings, we are seeking a skilled Team Lead to oversee our Tele-Collection Operations. The ideal candidate will have a proven track record of managing and leading high-performing teams, with a strong focus on collection and supervision.Key responsibilities will include:Delivering KPIs as requiredManaging and motivating a quality team of 15...

  • Collections Team Lead

    2 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About Us: Paytm is India's leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...

  • Collections Team Lead

    2 weeks ago


    Bengaluru, Karnataka, India Paytm Full time

    About Paytm: As India's leading digital payments and financial services company, we are focused on driving consumers and merchants to our platform by offering a variety of payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, and Paytm FASTag. To...

  • Collections Lead

    7 days ago


    Bengaluru, Karnataka, India Okta, Inc. Full time

    Job SummaryThe Collections Lead will oversee the team's collections and case queues, ensuring efficiency in handling both direct and partner collections. This role requires strong analytical skills, problem-solving abilities, and excellent communication skills.Key ResponsibilitiesOversee collections and case queues to ensure efficient handling of direct and...


  • Bengaluru, Karnataka, India Cimmons Full time

    Cimmons is seeking a highly skilled Sr. Collection Team Manager to lead our team of collection agents. Team Management: Lead, coach, and mentor a team of collection agents. Conduct regular team meetings to communicate goals, targets, and performance expectations. Provide ongoing feedback and performance evaluations to team members. Performance Optimisation:...


  • Bengaluru, Karnataka, India KreditBee Full time

    Job Title: Regional Collection LeadAt KreditBee, we are seeking a highly skilled Regional Collection Lead to oversee our collection operations across the North and South regions. As a key member of our team, you will be responsible for ensuring effective management and performance of our collection teams.Key Responsibilities:Lead and manage collection teams...


  • Bengaluru, Karnataka, India Cimmons Full time

    Key Responsibilities:As a Team Lead at Cimmons, you will be responsible for leading a team of collection agents, ensuring we maximize recovery rates through effective strategies and process improvements.Key Areas of Focus:Team Management: Lead, coach, and mentor a team of collection agents, conduct regular team meetings to communicate goals, targets, and...


  • Bengaluru, Karnataka, India Paytm Full time

    About the Role:Liaison between creditors and consumers, responsible for observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.Key Responsibilities:Achieve collection targets for assigned branches and productsMeet legal guidelines for collection agencies and in-house collectionsMonitor...


  • Bengaluru, Karnataka, India Headup hr solution pvt ltd Full time

    Job SummaryWe are seeking an experienced Collection Team Member to join our team at Headup HR Solution Pvt Ltd.Key Responsibilities:Communicate key loan details to customers.Resolve customer queries related to loan disbursal and repayments.Detail transaction-related information.Requirements:Any full-time UG degree.Calling experience is a plus.Strong verbal...

  • Senior Technical Lead

    3 weeks ago


    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: Senior Technical Lead - Data CollectionWe are seeking a highly skilled Senior Technical Lead to join our team at Mercedes-Benz Research and Development India Private Limited. As a Senior Technical Lead, you will be responsible for leading the development of data collection documentation tools for vehicles on the fleet.Responsibilities:Develop and...

  • Collections Lead

    4 days ago


    Bengaluru, Karnataka, India Okta, Inc. Full time

    The Role:This is a leadership position responsible for overseeing the collections team and managing the company's portfolio of accounts.Responsibilities:Coaching team members, providing feedback, and leading discussions on performance improvements and process optimization.Managing staffing levels to align with expected volume fluctuations and ensuring...

  • Senior Technical Lead

    3 weeks ago


    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: Senior Technical Lead - Data CollectionWe are seeking a highly skilled Senior Technical Lead to join our team at Mercedes-Benz Research and Development India Private Limited. As a Senior Technical Lead, you will be responsible for leading the development of data collection documentation tools for vehicles on the fleet.Responsibilities:Develop and...

  • Senior Technical Lead

    2 weeks ago


    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: Senior Technical Lead - Data CollectionAbout the Role:We are seeking a highly skilled Senior Technical Lead to join our team at Mercedes-Benz Research and Development India Private Limited. As a Senior Technical Lead, you will be responsible for developing and deploying data collection documentation tools for our fleet of vehicles.Key...


  • Bengaluru, Karnataka, India jai kisan Full time

    Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Jai Kisan. The ideal candidate will have a proven track record in managing collections within the lending or NBFC space, with a focus on overseeing field collections teams and managing cases from pre-due until recoveries.Key Responsibilities:Develop and...


  • Bengaluru, Karnataka, India KreditBee Full time

    Job Title: Regional Collection ManagerJob Summary:The Regional Collection Manager will oversee collection operations across the North and South regions, ensuring effective management and performance of the collection teams. This role demands strong leadership, strategic thinking, and a deep understanding of banking collections.Key Responsibilities:Team...


  • Bengaluru, Karnataka, India jai kisan Full time

    Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Jai Kisan. The ideal candidate will have a proven track record in managing collections within the lending or NBFC space, with expertise in overseeing field collections teams and managing cases from pre-due until recoveries.Key Responsibilities:Develop and...

  • Collection Specialist

    3 weeks ago


    Bengaluru, Karnataka, India 75F APAC Full time

    About 75F APAC75F APAC is a leading provider of IoT-based Building Automation & Energy Efficiency solutions for commercial buildings. Our global presence, with offices across India, Singapore, and the Middle East, enables us to serve a diverse range of clients. As a result of our dedicated efforts towards climate action, 75F APAC has earned recognition,...


  • Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: MBOS-AD-Data Collection Technical LeadJob Summary:We are seeking a highly skilled Technical Lead to join our Data Collection team at Mercedes-Benz Research and Development India Private Limited. As a Technical Lead, you will be responsible for developing data collection documentation tools for vehicles on the fleet, understanding requirements,...