Collection Team Lead

2 weeks ago


Bengaluru, Karnataka, India Paytm Full time
About Us: As India's leading digital payments and financial services company, Paytm empowers consumers and merchants with various payment use cases. The company offers services like utility payments and money transfers, while providing merchants with acquiring devices like Soundbox, EDC, QR, and Payment Gateway to enhance their business.
About the Team: The Collection Team is responsible for liaising between creditors and consumers. This team is in charge of observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.
About the Role: The Collection Team Lead will be responsible for collection targets of assigned branches, meeting assigned product targets, and adhering to legal guidelines for collection agencies and in-house collections.
Expectations/ Requirements:
  1. To achieve collection targets of the respective branch assigned.
  2. Meeting the target on the assigned product for Collections.
  3. Ensuring legal guidelines are compiled for the entire collection structure in letter and spirit.
  4. Ensuring that collection agencies and In-house collectors adhere to legal guidelines provided by the law in force.
  5. Ensure adherence to the Code of Conduct.
  6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
  1. More than 1 year of relevant experience in Collections role.
  2. Excellent Communication Skills.
  3. Negotiations skills - strong bias for driving results in a High performance environment.
  4. Strong Relationship and Leadership skills.
  5. Working Knowledge of Computers.
  6. Growth Mindset.
  7. Demonstrated success and achievement orientation.
  8. Willingness to experiment and improve continuously.
Education: Graduate in any specialization Why join us:
  1. A collaborative output-driven program that brings cohesiveness across businesses through technology.
  2. Improve the average revenue per user by increasing cross-sell opportunities.
  3. A solid 360-degree feedback from peer teams on your support of their goals.
  4. Respect, that is earned, not demanded from your peers and manager.
Compensation:
If you are the right fit, we believe in creating wealth for you.
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