Senior Hospitality Manager

2 weeks ago

Dombivli, Maharashtra, India beBeeSeniorHospitalityManager Full time ₹ 5,00,000

Job Title: Senior Hospitality Manager

We are seeking an accomplished and forward-thinking individual to assume the role of Senior Hospitality Manager.

This pivotal position oversees hotel operations, ensuring seamless execution and enhancing guest satisfaction through exceptional service standards.

The ideal candidate will effectively coordinate daily activities, guarantee impeccable service quality, and foster robust internal and external relationships.

Key Responsibilities:

  • Manage day-to-day hotel operations, aligning with organizational goals and objectives.
  • Supervise Heads of Departments (HODs), monitoring performance to ensure compliance with established policies and standard operating procedures.
  • Represent the hotel as a public relations liaison, promoting the property within the hospitality industry, local community, and trade associations.
  • Monitor guest feedback from various platforms, including Guest Assistance, Expedia, and Engine, and implement effective service recovery strategies.
  • Maintain accurate records, including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
  • Address owner concerns proactively, communicating regularly to deliver consistent business results.
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
  • Develop strong relationships with hotel staff, department heads, and other departments to optimize efficiency and event execution.
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
  • Ensure timely communication regarding hotel policies and procedures.
  • Be available 24/7 to respond to any guest or staff emergencies.
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.

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