
Service Delivery Specialist
3 days ago
Job Overview
The Operations Engineer plays a pivotal role in delivering exceptional technical support to our customers, ensuring seamless product installation, configuration, and day-to-day operational management. This position requires a proactive approach to resolve complex issues impacting product performance or hindering customer adoption.
- This involves partnering with cross-functional teams to resolve support queries, document bugs, and facilitate successful server installations.
- Ongoing responsibilities include implementing automation scripts, performing regular upgrades, migration, code fixes, and hot fix deployments as required.
Requirements
To excel in this role, you will need:
- A bachelor's degree in engineering or a master's in computer science, computer information systems, computer engineering, or a related field.
- At least 3 years of progressive experience in product support, preferably in the healthcare industry.
- Familiarity with relational database queries using T-SQL or ANSI-SQL.
- Hands-on experience developing or supporting applications using Jscript, Java, C#, VB.Net, Groovy, or other technologies/languages.
- Knowledge of EDI systems, HIPAA, RDBMS, web applications, Tomcat, APIs, and MFT.
- Strong analytical and troubleshooting skills, with experience modifying and supporting code or scripting development for automation.
- Excellent spoken and written English communication skills.
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