Premier Property Liaison Specialist

We are seeking a dedicated and proactive Customer Relationship Manager who plays a critical liaison role between the buyer/tenant, design consultants, vendors, and the Property Management team during the fit-out/interior phase.

• Buyer/Tenant Communication & Coordination
  • Serve as the single point of contact for the buyer/tenant during the entire project cycle.
  • Maintain regular and clear communication with the buyer/tenant regarding initial approvals, modifications, progress and inspections.
  • Guide the buyer/tenant through compliance procedures and ensure adherence to RERA policies.
• Property Handover & Client Onboarding
  • Pre-inspection of property and closure of snags before scheduling formal visit with buyer/tenant
  • Coordinate and facilitate the handover of the purchased property / leased premises in collaboration with the buyer/tenant relations and Property Management teams.
  • Ensure all the snags and pending works identified and agreed upon with buyer/tenant during inspection are attended to facilitate the handover process.
  • Ensure all contractual obligations are met by the buyer/tenant before handover.
  • Prepare and sign the property handover checklist with the buyer/tenant representative.
• Drawing Review & Approvals
  • Review and validate all submitted fit-out/interior drawings (e.g., layout plans, MEP, HVAC, electrical, fire protection) for compliance with building guidelines and regulatory codes (e.g., NBC 2016, LEED, WELL).
  • Coordinate with internal technical teams and the Lessor for timely approval or feedback on drawings.
  • Track and ensure timely responses from the buyer/tenant and the Property Manager on submissions.
• Fit-Out / Interior Logistics Planning
  • Share the building-specific logistics plan with the buyer/tenant, including routing for materials and manpower, service lift usage, storage zones, debris yard location, etc.
  • Assist in scheduling and allocating temporary storage areas, restrooms, DG locations, and water access points as per approved plans.
• Site Visits & Safety
  • Schedule and coordinate customer site visits aligned with project milestones. Ensure proper safety measures are followed during site visits and maintain accurate records of all visit-related activities and feedback.
• Communication & Escalation Management
  • Ensure all client communications are acknowledged and responded to with appropriate solutions. In the event of escalations, prepare a detailed case history and collaborate with internal stakeholders to resolve the issue constructively and promptly.
• Technical Advisory & Vendor Coordination
  • Address buyer/tenant queries regarding HVAC systems, plumbing, power, fire safety, and structural modifications.
  • Assist the buyer/tenant in identifying or connecting with approved vendors (e.g., modular kitchen, AC systems, fire detection equipment).
  • Review and assess buyer/tenant requests for additional infrastructure or services and help estimate costs where applicable.
• Monitoring & Site Supervision
  • Schedule regular site inspections to ensure work progress aligns with approved plans and guidelines.
  • Ensure fit-out/interior activities by the buyer/tenant do not damage common areas, services, or structural components.
  • Verify that noisy or disruptive activities are scheduled as per policy and do not impact other occupants.
• Compliance & Safety Enforcement
  • Ensure the buyer/tenant and their vendors follow all prescribed safety guidelines including PPE use, fire safety, debris disposal, and restricted area access.
  • Enforce penalties or recommend halting work in case of serious non-compliance or safety violations.
  • Maintain records of work permits, insurance documents, and safety inductions.
• Final Inspection & Close-Out
  • Conduct a final inspection upon completion of fit-out/interior works to confirm alignment with approved drawings.
  • Document any deviations and coordinate rectification if required.
  • Ensure submission of as-built drawings and relevant authority approvals (e.g., CEIG) within stipulated time.
  • Support with certification for final occupancy clearance.
• Documentation & Record Keeping
  • Maintain organized and accurate records of all communications, changes, visits, client approvals, and resolutions for accountability and future reference.
  • Maintain documentation of all project specification and statutory approvals
• Process Improvement
  • Continuously enhance customer relationship practices, tools, and workflows by collecting feedback from clients and team members.
• Customer Feedback & Closure
  • Collect customer feedback during and after the handover, initiate post-handover support if required, and ensure smooth transition to after-sales/customer support team.

• Bachelor's degree in Civil Engineering, or a related field
• 3–6 years of experience in customer/client-facing roles, preferably in real estate, construction or architecture
• Customer coordination experience of at least 1 residential project
• Knowledge of finishes material and quality workmanship for premium residential project
• Proficiency in AutoCAD and ability to read and modify design plans
• Experience in cost estimation and managing design changes
• Strong communication and interpersonal skills
• High attention to detail and strong documentation practices
• Ability to manage escalations professionally and develop resolution strategies
• Willingness to work onsite and coordinate with multiple teams
• Basic technical knowledge of civil, MEP, HVAC, and fire safety systems
• Understanding of green building and wellness certifications (LEED, WELL)
• Strong project coordination and multitasking ability
• Conflict resolution skills with a focus on buyer/tenant management