Technical Support Specialist

6 days ago


Pune, Maharashtra, India Agivant Technologies India Private Limited Full time
Job Title: Technical Support Engineer

Agivant Technologies India Private Limited is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our global client base and partners.

Key Responsibilities:
  • Provide Tier 1-3 Support and troubleshoot complex technical issues.
  • Collaborate with engineering teams to escalate and resolve complex issues.
  • Develop and maintain knowledge documentation to ensure customer satisfaction.
  • Communicate effectively with customers and stakeholders to resolve technical issues.
  • Work collaboratively with development teams to resolve technical issues and improve product adoption.
Requirements:

Must-Have Requirements:

  • 3-5 years of experience in technical support and customer-facing roles.
  • 2-3 years of experience in DBA/SysAdmin role handling large use cases in production.
  • Proficiency in Linux system administration and troubleshooting.
  • Strong skills in Bash and Python scripting.
  • Hands-on experience with Kubernetes (preferred with CKA certification).
  • Experience with Docker and container management.
  • Cloud certification (at least DevOps Engineer level) - preferred with Azure.
  • Experience with NoSQL databases.
  • Knowledge of network protocols and security best practices.
  • Experience with monitoring tools like Prometheus, Grafana, ELK Stack, Datadog, and Splunk.

Good To Have:

  • Understanding of one programming language such as Go or C++.
  • SQL skills.
  • Prior experience with graph databases like Neo4j, ArangoDB, Dgraph, Neptune, or Katana.
  • Familiarity with DevOps tools like Jenkins, Ansible, and Terraform.

Agivant Technologies India Private Limited is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package to the successful candidate.



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