Dedicated Customer Care Specialist

2 days ago

Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 11,00,000

Role Summary:

We are seeking a diligent Customer Success Associate to join our team. The ideal candidate will be responsible for ensuring customer satisfaction by delivering exceptional service and support.

  • Engage with customers proactively to provide top-notch service and support.
  • Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
  • Address customer queries and resolve issues efficiently with a focus on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.

Key Qualifications:

  • Graduate in any field.
  • Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors.
  • Strong interpersonal skills with a customer-first approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process:

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details:

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.

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