Customer Care Team Member

3 days ago


Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000
Job Title: Customer Service Specialist

Industry:

  • Ayurveda
  • Consumer Products
  • E-commerce

Key Responsibilities:

  1. Handle customer calls and resolve queries in a professional manner.
  2. Process orders, manage inventory, and track shipping details.
  3. Maintain accurate records of customer interactions and transactions.
  4. Provide feedback to improve customer service processes.

Requirements:

  • Minimum 1 year of experience in customer care or call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms such as Shopify is a must.
  • Excellent verbal and written communication skills in Hindi and English are required.
  • Strong problem-solving ability and customer-first approach are essential.
  • Basic computer knowledge including MS Office, Email, and CRM tools is necessary.

Education:

  • Graduate or Diploma in any discipline.
  • Additional training in customer service can be beneficial.

As a proactive and customer-focused individual, this role requires excellent post-sales support and building long-term relationships with customers.



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