
Customer Care Team Member
3 days ago
Industry:
- Ayurveda
- Consumer Products
- E-commerce
Key Responsibilities:
- Handle customer calls and resolve queries in a professional manner.
- Process orders, manage inventory, and track shipping details.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback to improve customer service processes.
Requirements:
- Minimum 1 year of experience in customer care or call handling (E-commerce preferred).
- Familiarity with e-commerce platforms such as Shopify is a must.
- Excellent verbal and written communication skills in Hindi and English are required.
- Strong problem-solving ability and customer-first approach are essential.
- Basic computer knowledge including MS Office, Email, and CRM tools is necessary.
Education:
- Graduate or Diploma in any discipline.
- Additional training in customer service can be beneficial.
As a proactive and customer-focused individual, this role requires excellent post-sales support and building long-term relationships with customers.
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