Telecom Project Director

6 days ago


Kannur, Kerala, India Prodapt Full time

Job Title: Telecom Project Director


About the Role:


We are seeking a seasoned Telecom Project Director to lead our team of telecom engineers and technicians. As a key member of our Prodapt family, you will be responsible for planning, executing, and monitoring telecom projects from start to finish.


Main Responsibilities:


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  • Lead and mentor a team of telecom engineers and technicians to achieve project objectives.">">
  • Work closely with project managers to plan and execute telecom projects, ensuring timely completion and budget adherence.">">
  • Provide technical expertise and support to the team, troubleshooting issues and implementing best practices.">">
  • Monitor team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency.">">
  • Communicate with clients to understand their needs, provide project updates, and address any concerns or issues.">">
  • Oversee the chat support team to ensure timely and effective responses to customer inquiries, resolve issues, and maintain high customer satisfaction.">">
  • Pursue upselling opportunities, enhancing revenue by offering additional products or services that meet client needs.">">
  • Maintain accurate records of project activities, prepare reports, and ensure compliance with industry standards and regulations.">
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Requirements:

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To be successful in this role, you will need:

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  • A proven track record in the telecommunications industry.">">
  • Strong leadership and team management skills.">">
  • Excellent communication and interpersonal abilities.">">
  • Technical proficiency in telecom systems and technologies.">">
  • Ability to manage multiple projects simultaneously and meet deadlines.">">
  • Problem-solving skills and attention to detail.">">
  • Experience in managing chat support teams and tools.">">
  • Sales experience with a track record of successful upselling.">
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What We Offer:

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This is a pivotal role in driving the success of our telecom projects, delivering exceptional customer service through effective chat support management, and driving revenue growth through strategic upselling.

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Compensation:

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We offer a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits and bonuses.



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