Lead Call Center Operations

11 hours ago

Kolkata, West Bengal, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity

The role of Assistant Manager involves overseeing a team of call center associates, ensuring service delivery meets contractual expectations.

Key Responsibilities:
  • Supervise daily operations of call center associates, including work and attendance monitoring.
  • Coach team members to achieve high performance delivery.
  • Identify performance issues, develop action plans, and implement corrective actions.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls.
  • Conduct team meetings and schedule activities.

Requirements include an Associate's degree in a related field and 2-4 years of relevant experience. Ideal candidates possess strong communication skills, leadership abilities, and the ability to work well under pressure.

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