Strategic Quality and Training Director

5 days ago


Hyderabad, Telangana, India Genpact Full time

Genpact is a global professional services and solutions firm driven by our innate curiosity and entrepreneurial agility.

We are seeking a Strategic Quality and Training Director to lead our Overall Knowledge Transfer, Knowledge Management, Quality Assurance, and Policy Management for our Born in Cloud Hi-Tech clientele.

The selected candidate will be responsible for leading training initiatives for the Operating teams, communicating with stakeholders for feedback, and driving adherence to TQP initiatives focused on elevating business KPIs.

Key responsibilities include:

  • Developing relationships with the Customer CxO, Process Owners, Genpact Operating Leaders, and the Global leadership team
  • Collaborating with key partners to define quality requirements both internally and externally
  • Ensuring personal development of team members and grooming future leaders
  • Driving process improvement and planning for process performance
  • Ensuring adherence to TQP SLAs
  • Regular liaison with business contact points

Requirements include:

  • Any graduate with experience in leading TQP functions for large teams
  • Expertise in complex data analysis and interpretations of L1/L2/L3 data
  • Prior exposure to Senior Client Management - Vendor Managers, CXOs
  • Demonstrated experience in End Customer Support and Trust and Safety Operations
  • Six Sigma Green Belt Certified


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