
Ecommerce Delivery Expert
9 hours ago
Role Overview
We are seeking a seasoned Delivery Manager eCommerce to spearhead the delivery of our eCommerce technology initiatives. The successful candidate will play a pivotal role in ensuring the right team capacity, quality, and operational efficiency within the domain.
Key Responsibilities
- Align talent, resources, and processes to meet business needs and project delivery goals.
- Remove impediments, ensure roadmap execution, and foster a culture of ownership, transparency, and data-driven improvement.
- Build and sustain high-performing teams by implementing data-driven strategies.
- Drive technical understanding to guide, assess, and improve team performance effectively as hierarchical manager of technical professionals.
Performance Metrics
- Drive capacity planning and delivery alignment with Lead Product Owner, Business owners, and Product Owners for upcoming roadmaps.
- Define and monitor clear performance goals for technical team members using data to track progress and enable targeted improvements.
- Ensure timely hiring and onboarding of internal and partner resources with the required skill sets.
- Define and drive the future sourcing strategy based on long-term delivery needs and capability building.
- Monitor and report on delivery progress, escalating risks, and proposing solutions proactively.
Required Skills and Qualifications
- At least 10 years of experience in IT, with 5+ years in a delivery/sourcing management role.
- Proven experience leading large cross-functional development teams in a fast-paced eCommerce or digital environment.
- Strong stakeholder management and communication skills.
- Deep understanding of Agile methodologies and frameworks.
- General knowledge of technology stacks relevant to eCommerce (Salesforce, SAP, ESB, Zendesk, Salsify) and ability to engage with engineers, architects, and developers.
What We Offer
Our ideal candidate will enjoy a challenging and dynamic work environment with opportunities for growth and professional development.
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