Customer Experience Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an SP Support Associate. In this role, you will act as the primary point of contact between Amazon and our Selling Partners (SP).

The successful candidate will have a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role.

The SP-Support associate is expected to address Selling Partners' issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and/or email cases.

Key Responsibilities:

  • Be comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills
  • Provide exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening, and rapport building.
  • Navigate multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively
  • Deliver clear and professional written and oral communication. Listen closely and empathetically to Selling Partners: understand, paraphrase, and prioritize SP's needs, then provide appropriate solutions.
  • Consistently deliver on Selling Partner experience and efficiency (quality/productivity) goals,
  • Maintain excellent levels of confidentiality and data security standards. Adhere to company policies, code of conduct, and a commitment to exceptional Selling Partner service
  • Actively seek solutions through logical reasoning and data interpretation independently.
  • Foster a positive and cooperative team environment.
  • Demonstrate enthusiasm for learning and commitment to continuous improvement

Requirements:

  • College Graduate
  • Fluent in English language with written and verbal communication skills
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook, and Excel)
  • Typing skills of 30 words per minute with an accuracy of 93%

PREFERRED QUALIFICATIONS:

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer Service environment
  • Business acumen in areas of e-commerce and retail is advantageous.

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