Patient Service Operations Manager

19 hours ago


Thrissur, Kerala, India beBeeHealthcare Full time ₹ 24,54,000 - ₹ 36,29,000
Senior Director of Patient Services

We are seeking an experienced leader to spearhead our patient services division. The ideal candidate will have a strong background in healthcare management and be able to develop and implement effective processes for front office, admission, and discharge operations.

The Senior Director of Patient Services will be responsible for managing manpower planning and deployment across all patient care areas, driving departmental growth through strategic planning, and collaborating with clinical, diagnostic, and treatment teams to deliver exceptional patient experiences.

  • Key Responsibilities:
  • Develop and implement standardized processes for Front Office, Admission, and Discharge operations.
  • Strategically manage manpower planning and deployment across all patient care areas.
  • Drive departmental growth through expansion and strategic planning.
  • Collaborate with clinical, diagnostic, and treatment teams to deliver exceptional patient experiences.
  • Supervise front office operations and staffing on a daily basis.
  • Design, conduct, and coordinate training programs to enhance team skills and engagement.
  • Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for efficiency enhancements.
  • Coordinate closely with hospital departments to ensure service excellence.

Requirements:

  • Educational Background: Master's or Bachelor's degree in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience.
  • Operational Expertise: Proven track record in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Demonstrated ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
  • Patient-Centric Approach: Commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.


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