Senior Operations Manager

17 hours ago


Thrissur, Kerala, India beBeeLeadership Full time ₹ 3,00,00,000 - ₹ 4,50,00,000

Job Overview

We are seeking a seasoned professional to manage large-scale operations across Banking, Financial Services, and Insurance.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across various regions.

Main Responsibilities:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.



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