Assistant Showroom Manager

5 days ago


Chennai, Tamil Nadu, India Damro Groups Full time

Showroom Manager Job Summary

The Showroom Manager will be responsible for overseeing all showroom activities related to sales, customer service, inventory, administration, and more.

Main Responsibilities:

Sales

  • Welcoming and serving customers in a professional and friendly manner.
  • Achieving overall sales targets and departmental targets, with weekly reviews.
  • Negotiating prices, offers, and payment plans, and closing sales.
  • Maintaining a high standard of store appearance and visual merchandising.
  • Ensuring showroom displays, price tags, and product color combinations comply with company policy.
  • Staying up-to-date with product knowledge.
  • Handling diverse customer types and maximizing profitability.

Customer Service:

  • Providing efficient customer handling and maintaining high service standards.
  • Ensuring customer service processes are followed for all walk-in customers.
  • Addressing and resolving customer grievances promptly.
  • Collecting customer and sales staff feedback, acting on it, and reporting to HQ weekly.

Inventory:

  • Sourcing products in coordination with the warehouse and purchase departments.
  • Monitoring product sales and replenishment.
  • Maximizing stock turns.
  • Responsible for inventory discrepancies and shortages.
  • Maintaining product quality and upkeep on the sales floor and in the stockroom.

Administration:

  • Overseeing entire store administration and ensuring compliance with company policies and procedures.
  • Ensuring timely store opening and closing.
  • Managing showroom personnel.
  • Conducting daily briefings to staff on sales targets, stock, customer service, and market activities.
  • Maintaining store ambiance to company standards.
  • Adhering to company policies and procedures at all times.
  • Responsible for staff discipline, training, and motivation.
  • Managing staff shifts and time-off schedules.
  • Ensuring staff adherence to time and grooming standards.
  • Preparing and submitting daily, weekly, and monthly reports to HQ on time.
  • Maintaining day-to-day financial records, purchases, and petty cash.
  • Ensuring accurate daily cash remittance to the bank.


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