Senior Customer Service Manager

1 week ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 14,00,000
Role Overview

We are seeking a skilled professional to manage the sales complaint resolution process from start to finish. This role involves handling customer complaints in a timely and effective manner, ensuring high levels of satisfaction and loyalty.


Key Responsibilities:
  • Oversee the entire sales complaint resolution process, ensuring that all issues are addressed promptly and efficiently.
  • Work closely with team members to identify and resolve root causes of customer complaints.
  • Develop and implement strategies to prevent future complaints and improve overall customer experience.

Requirements
  • Proven ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package that recognizes your value and contributions.

How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience.

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