Senior Customer Experience Manager

1 week ago

Aurangabad, Maharashtra, India beBeeQualityExecutive Full time ₹ 9,00,000 - ₹ 12,00,000

At Holistic Group, we build communities and provide end-to-end solutions for a nature-centric lifestyle.

Our approach is holistic, blending with nature to create bespoke home designs and unmatched hospitality experiences. We develop thoughtful solutions for senior living, committed to making a nature-centric lifestyle a tangible reality.

This role requires high-quality control and management in customer relationship processes. The Quality Executive will conduct quality audits, analyze CRM data, and collaborate with cross-functional teams to implement continuous improvement methods.

The Quality Executive will track and report on key quality metrics and maintain effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

We value individuals who can:

  • Monitor and evaluate sales calls and processes
  • Ensure compliance with sales guidelines
  • Identify training needs and recommend process improvements
  • Provide feedback and coaching to agents
  • Prepare daily/weekly/monthly quality reports and audits
  • Collaborate with team leaders and trainers to enhance agent performance
  • Ensure customer satisfaction benchmarks are consistently met

Prior experience in a similar role within the real estate or community development industry is desirable. Strong knowledge of sales processes, telecalling standards, and customer engagement practices is essential. Proficiency in quality monitoring tools, CRM systems, and MS Office is required.

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