
Customer Experience Specialist
1 week ago
We are seeking a dedicated individual to join our team as a Service Coordinator.
This is an on-site role located in Bengaluru, ideal for a person with 0-3 years of experience as a customer care representative who helps customers get the required assistance.
The Service Coordinator will act as the primary point of contact for customers' service calls, providing timely and accurate responses.
- Assess customers' technical support needs.
- Maintaining and tracking the service records.
- Coordinate with internal teams to address customer needs and ensure seamless service delivery.
- Collaborate with the team members to identify process improvements and enhance customer service strategies.
- Evaluate services and help identify areas of improvement.
- Ensure customer satisfaction by regularly following up with customers about service delivery.
- Support the onboarding of new customers by providing guidance and resources.
- Resolve basic technical issues over email/call/remote support.
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