Technical Solution Specialist

1 week ago

Kota, Rajasthan, India beBeeCybersecurity Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a highly skilled Technical Solution Specialist to lead customer onboarding and technical enablement across our cybersecurity products, ensuring successful adoption and long-term retention.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments. The successful candidate will have expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration, as well as the ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.

Key Responsibilities:
  • Lead end-to-end onboarding for enterprise customers on multiple cybersecurity products.
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
  • Assist with the deployment and configuration of endpoint agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration with cloud platforms such as AWS, Azure, GCP, and OCI.
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.
  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
  • Collect feedback to inform product development and improve onboarding frameworks.
Required Skills and Qualifications:
  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
  • Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
  • Exposure to cloud platforms (AWS, Azure, GCP, OCI)
  • Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.
  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
  • Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
  • Exceptional communication, presentation, and client engagement skills.
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
  • Analytical thinker with problem-solving orientation.
  • Able to work independently and manage multiple onboarding projects simultaneously.
  • Collaborative and empathetic approach to building customer relationships.

Prior experience with cybersecurity products is preferred along with understanding of IT asset management, configuration compliance, and security operations workflows.

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