Banquet Operations Director

1 week ago

Delhi, Delhi, India beBeeManagement Full time ₹ 10,80,000 - ₹ 12,90,000
Senior Banquet Manager

We are seeking an experienced Senior Banquet Manager to lead our team in delivering exceptional food and beverage services for banquets and related venues.

Key Responsibilities:
  • Operations & Service Excellence:
    • Oversee the execution of banquets and F&B services, ensuring high standards of setup, presentation, and service.
    • Ensure cleanliness, sanitation, and maintenance of all service and storage areas.
    • Monitor and maintain equipment, furniture, and fixtures in good working order.
    • Comply with health and safety regulations.
    • Implement service standards and operating procedures across all events.
  • Sales & Profitability:
    • Achieve budgeted sales and profitability targets for banquet operations.
    • Collaborate with Sales & Marketing to market and sell banquet facilities.
    • Monitor and report sales performance, productivity, and operational profitability.
    • Cultivate creative ideas to enhance customer experience and encourage repeat business.
  • Event Planning & Execution:
    • Plan and manage all aspects of banquet events for smooth execution and guest satisfaction.
    • Coordinate setup, décor, menu presentation, and ambiance according to client requirements.
    • Supervise events from start to finish, guiding the service team and ensuring readiness for subsequent events.
    • Arrange logistics for offsite/outdoor catering, including transportation of food and equipment.
  • Team Management & Development:
    • Lead, hire, train, coach, and evaluate the banquet F&B team.
    • Foster a culture of motivation, teamwork, and ownership.
    • Schedule staff, prepare duty rosters, and manage contractual staffing requirements.
    • Conduct performance management and implement initiatives to minimize attrition.
  • Customer Experience:
    • Maintain excellent levels of guest service for internal and external customers.
    • Address and resolve customer and staff concerns promptly and effectively.
    • Ensure professional communication with stakeholders.
  • Administrative Responsibilities:
    • Manage billing processes for timely payments.
    • Oversee monthly inventory, consumption tracking, and supply management.
    • Ensure sufficient operating supplies and equipment for upcoming events.
    • Participate in departmental meetings.
    • Operate POS systems and sales software.

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