Associate Director of Events Planning

Job Description

Organization- Andaz Delhi

Summary

Event Planning & Operations

- Oversee the planning and execution of all events, ensuring alignment with client requirements and hotel standards.
- Serve as the primary point of contact for clients during the planning process, providing guidance and solutions.
- Coordinate with internal departments (Culinary, Banquets, Rooms, AV, etc.) to ensure smooth event delivery.
- Conduct pre-event briefings, event site inspections, and post-event evaluations.
- Ensure accurate and timely preparation of event contracts, proposals, Banquet Event Orders (BEOs), and function sheets.
- Maintain a detailed knowledge of hotel facilities, services, and competitive set.

Client Relationship Management

- Build and nurture strong relationships with clients, event planners, and corporate decision-makers.
- Conduct client meetings, site visits, and event follow-ups to secure repeat business.
- Ensure personalized service delivery for VIP and high-value clients.
- Handle client feedback and resolve issues promptly to maintain guest satisfaction.

Sales & Revenue Generation

- Collaborate with the Director of Events and Sales team to drive event-related revenue.
- Develop proposals, negotiate contracts, and finalize event agreements in line with hotel policies.
- Identify upselling opportunities for banquet packages, rooms, F&B, and ancillary services.
- Contribute to achieving revenue targets through creative event concepts and effective planning.

Leadership & Team Development

- Assist in managing, mentoring, and motivating the Events Planning team to achieve departmental goals.
- Provide training and coaching to associates on event planning standards, communication, and client management.
- Support in manpower planning, scheduling, and team performance reviews.
- Foster a collaborative, positive, and guest-centric team culture.

Administration & Reporting

- Ensure accurate and updated records of event contracts, agreements, and documentation.
- Maintain efficient filing systems (manual and electronic) for all event-related correspondence.
- Prepare reports on event performance, revenue contribution, and client feedback.
- Monitor departmental KPIs and ensure compliance with brand and operational standards.

Qualifications

Qualifications & Skills

- Bachelors degree in Hospitality, Event Management, or related field.
- Minimum 8+ years of experience in event planning, with at least 3 years in a managerial role within a 5-star/luxury hotel.
- Proven track record in planning and executing large-scale corporate and social events.
- Strong negotiation, presentation, and communication skills.
- Exceptional organizational and multitasking abilities, with attention to detail.
- Ability to lead a team and collaborate across departments.
- Strong problem-solving skills and adaptability in dynamic situations.
- Proficiency in event management software and MS Office; knowledge of Delphi or Opera S&C preferred.

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