
IT Service Delivery Manager
1 day ago
We are seeking a seasoned expert to manage our IT service delivery across global clients/projects.
Main Responsibilities- Own the end-to-end delivery of IT services for assigned accounts/projects.
- Monitor, manage, and improve SLA/KPI adherence across services.
- Lead incident, problem, and change management processes to minimize disruptions.
- Establish service reviews, governance meetings, and regular reporting.
- 8-12 years of experience in IT service delivery/operations, with client-facing experience.
- Proven track record in managing service delivery across global clients/projects.
- Strong knowledge of ITIL frameworks (Incident, Problem, Change, Service Level Management).
- Proficiency with ITSM tools (ServiceNow, Remedy, JIRA, etc.).
- Excellent stakeholder management, communication, and negotiation skills.
- Opportunity to lead cross-functional teams in a fast-paced environment.
- Chance to drive automation, tooling, and efficiency initiatives in service delivery.
Bengaluru, IN
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