Etech Speech and Text Analyst
3 weeks ago
Job Summary
We are seeking a highly skilled Speech and Text Analyst to join our team at Etech. The ideal candidate will have a strong background in speech analytics, data analysis, and report building.
Key Responsibilities
- Create Speech Analytics language content for requested insights.
- Develop searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment.
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
Requirements
- Bachelors or equivalent combination of education and experience.
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports.
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre.
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus.
- Flexible in working hours is a must.
- Good oral & written English skills and interpersonal communication skills.
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters.
-
Speech and Text Analyst
4 weeks ago
Vadodara, Gujarat, India Etech Full timeJob SummaryWe are seeking a skilled Speech and Text Analyst to join our team at Etech. As a Speech and Text Analyst, you will be responsible for creating speech analytics language content for requested insights, analyzing recorded audio and audio-based data sets, and making recommendations to solve critical business problems.Key ResponsibilitiesCreate Speech...
-
Speech & Text Analyst
3 weeks ago
Vadodara, Gujarat, India Etech Full timeJob SummaryWe are seeking a highly skilled Speech & Text Analyst to join our team at Etech. As a key member of our organization, you will be responsible for creating speech analytics language content, analyzing recorded audio and data sets, and developing business insights to drive strategic decision-making.Key ResponsibilitiesCreate speech analytics...
-
Speech Analyst
1 month ago
Vadodara, Gujarat, India Etech Full timeJob Title: Speech & Text AnalystJoin Etech as a Speech & Text Analyst and contribute to the success of our organization by analyzing and interpreting speech and text data.About the RoleWe are seeking a highly skilled Speech & Text Analyst to join our team. As a Speech & Text Analyst, you will be responsible for analyzing and interpreting speech and text data...
-
Data Insights Analyst for Speech Analytics
3 weeks ago
Vadodara, Gujarat, India Etech Full timeJob Title: Speech & Text AnalystAt Etech, we are seeking a highly skilled Speech & Text Analyst to join our team. The ideal candidate will have a strong background in speech analytics and data analysis, with experience in building categories, constructing queries, and creating reports.Key Responsibilities:Develop and implement speech analytics language...
-
Business Intelligence Analyst
2 weeks ago
Vadodara, Gujarat, India Etech Full timeMain Responsibilities:Create Speech Analytics Language ContentDevelop and implement high-quality language content for speech analytics insights.Analyze Audio DataAnalyze recorded audio data sets to identify critical insights, patterns, and trends.Develop and communicate return on investment (ROI) opportunities to the management team.Collaborate with...
-
Operations Analyst
2 weeks ago
Vadodara, Gujarat, India Etech Full timeJob Summary As a key member of our Customer Service team at Etech, we are seeking a highly skilled Operations Analyst to join our team. In this role, you will be responsible for supporting the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery. Key Responsibilities • Monitor and...
-
Process Analyst
3 weeks ago
Vadodara, Gujarat, India Etech Global Services Full timeJob Title: Process AnalystWe are seeking a highly skilled Process Analyst to join our team at Etech Global Services. As a Process Analyst, you will play a critical role in ensuring the smooth operation of our business processes.Key Responsibilities:Provide exceptional customer service to our clients through various communication channels.Work closely with...
-
Quality Assurance Specialist
1 month ago
Vadodara, Gujarat, India Etech Full timeJob Title: Quality AnalystAbout the Role:We are seeking a highly skilled Quality Analyst to join our team at Etech. As a Quality Analyst, you will play a critical role in ensuring the quality of our operations and processes.Key Responsibilities:Conduct quality audits to ensure compliance with campaign guidelines and standards.Provide written and verbal...
-
Quality Assurance Specialist
3 weeks ago
Vadodara, Gujarat, India Etech Full timeJob Summary:We are seeking a detail-oriented Quality Analyst to join our team at Etech. As a Quality Analyst, you will be responsible for ensuring the quality of our products and services, and providing feedback to our operations and clients.Key Responsibilities:Conduct quality audits to ensure that our products and services meet the required...
-
Process Analyst
1 month ago
Vadodara, Gujarat, India Etech Global Services Full timeJob DescriptionAs a Client Support Associate at Etech Global Services, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibility will be to troubleshoot and resolve issues in a timely and efficient manner, ensuring that our clients receive the ultimate service experience.Key Responsibilities:Provide...
-
Process Analyst
4 weeks ago
Vadodara, Gujarat, India Etech Global Services Full timeProcess AnalystWork From OfficeWhat You Will Be Doing: As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., "first call resolution"), and prevent future issues whenever possible by educating our Clients and reviewing their accounts....
-
Senior Data Analyst and Researcher
2 weeks ago
Vadodara, Gujarat, India Bharti Soft Tech Pvt Ltd Full timeJob Purpose:The role involves advanced research and development to drive innovation, enhance client relationships, and create strategic datasets for product development.You will evaluate and acquire new data assets, develop advanced algorithms, and apply them to large datasets to solve complex business challenges.The ability to manage multiple projects,...
-
Data Analyst
4 weeks ago
Vadodara, Gujarat, India Bharti Soft Tech Full timeJob PurposeThis role is responsible for advancing research and development, enhancing client relationships, acquiring strategic datasets, and providing innovative solutions through product prototyping. The ideal candidate will focus on evaluating and acquiring new data assets and prototyping new products. This involves inventing and modifying advanced...
-
Data Analyst
3 weeks ago
Vadodara, Gujarat, India Bharti Soft Tech Pvt. Ltd. Full timeJob Title : Data ScientistKey Responsibilities :This role is accountable for the advancement of research and development, enhancement of relationships with clients, acquisition of strategic data sets, and provision of innovative solutions via product prototyping. The successful candidate will focus on new data asset evaluation, acquisition, and new product...
-
Speech & Text Analyst
6 months ago
Vadodara, India Etech Full timeTransportation allowanceCanteen SubsidyNight Shift allowance as per processHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJP What You’ll Be Doing Create Speech Analytics language content for requested insights.Create searches and reports designed for...
-
Fraud Prevention analyst
3 weeks ago
Vadodara, India Etech Global Services Full timeTitle: Fraud Prevention AnalystDepartment: OperationsLocation: Vadodara Job Mode: HybridOur team is growing but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your...
-
Speech and Swallowing Therapsit
6 months ago
Vadodara, India ReLiva Physiotherapy and Rehab Full timeReLiva Physiotherapy and Rehab is an organization with a wide network of Rehabilitation clinics, outsourced Rehabilitation for hospitals and home visits. ReLiva is dedicated to delivering the highest standard of patient care and provide highly advanced Physiotherapy and Rehab service. We are looking for a flexible, resourceful speech therapist to join our...
-
Real Time Analyst
6 months ago
Vadodara, India Etech Full timeTransportation allowanceCanteen SubsidyNight Shift allowance as per processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & Recognition What You’ll Be Doing Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and...
-
Quality Analyst
6 months ago
Vadodara, India Etech Full time:Transportation allowanceCanteen SubsidyNight Shift allowance as per the processSchedule Attendance BonusHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork-Life Balance InitiativesRewards & RecognitionInternal movement through IJP What You’ll Be Doing: Completes quality audits in accordance with current campaign guidelines and...
-
Process Analyst
2 months ago
Vadodara, India Etech Global Services Full timeProcess AnalystWork From OfficeWhat You Will Be Doing: As a Client Support Associate, you will need to be a great listener as you work to troubleshoot and understand issues. You will work to resolve issues upon initial contact (i.e., “first call resolution”), and prevent future issues whenever possible by educating our Clients and reviewing their...
-
Associate QA Analyst
1 week ago
Vadodara, India InfoDesk Full timeAbout InfoDesk:InfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate qa analyst
1 week ago
Vadodara, India InfoDesk Full timeAbout Info Desk: Info Desk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate QA Analyst
1 week ago
vadodara, India InfoDesk Full timeAbout InfoDesk: supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower decision-makers...
-
Associate QA Analyst
1 week ago
vadodara, India InfoDesk Full timeAbout InfoDesk: www.infodesk.com InfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and...
-
Associate qa analyst
2 weeks ago
Vadodara, India InfoDesk Full timeAbout Info Desk: Desk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate QA Analyst
2 weeks ago
vadodara, India InfoDesk Full timeAbout InfoDesk: supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower decision-makers...
-
Associate QA Analyst
2 weeks ago
Vadodara, India InfoDesk Full timeAbout InfoDesk: supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower decision-makers...
-
Associate QA Analyst
2 weeks ago
vadodara, India InfoDesk Full timeAbout InfoDesk: www.infodesk.comInfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and...
-
Associate QA Analyst
18 hours ago
vadodara, India InfoDesk Full timeAbout InfoDesk: InfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate QA Analyst
2 weeks ago
vadodara, India InfoDesk Full timeAbout InfoDesk: InfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate QA Analyst
2 weeks ago
Vadodara, India InfoDesk Full timeAbout InfoDesk: InfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and empower...
-
Associate QA Analyst
2 weeks ago
Vadodara, India InfoDesk Full timeAbout InfoDesk: www.infodesk.comInfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and...
-
Associate QA Analyst
2 weeks ago
Vadodara, India InfoDesk Full timeAbout InfoDesk: www.infodesk.comInfoDesk supports intelligence initiatives for Global 2000 companies across life sciences, government, professional services, and manufacturing. Leveraging our enterprise-grade intelligence software platform and professional services, we enable our customers to centralize key text-based information, streamline analysis, and...
-
Social Media Marketing Executive
6 months ago
Vadodara, Gujarat, India ONE HAIR AND BEAUTY STUDIO Full time**Key responsibilities for social media managers** - Creating content, including text posts, video and images for use on social media - Promoting products, services and content over social media, in a way that is consistent with an organization's brand and social media strategy - Interacting with customers and dealing with customers’ enquiries - Developing...