Speech Analyst

Join Etech as a Speech & Text Analyst and contribute to the success of our organization by analyzing and interpreting speech and text data.

We are seeking a highly skilled Speech & Text Analyst to join our team. As a Speech & Text Analyst, you will be responsible for analyzing and interpreting speech and text data to identify trends, patterns, and insights that can inform business decisions.

• Analyze and interpret speech and text data to identify trends, patterns, and insights
• Develop and maintain language models and content for speech analytics
• Create searches and reports to automate analysis and topic identification
• Analyze recorded audio and audio-based data sets to develop and communicate ROI opportunities
• Make recommendations and define data strategies to solve critical business problems
• Compile information from multiple sources and understand key performance indicators
• Deliver accurate and comprehensive analysis and reports
• Packaging and delivering key findings and briefings to stakeholders
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes
• Collaborate and communicate effectively with internal stakeholders and business partners

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
• Experience leading small to medium-sized projects involving complex data sets and high variability
• Working knowledge of Lean and Six Sigma methodologies
• Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
• Knowledge of Access, SQL, other scripting languages
• Flexible working hours
• Good oral and written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to display excellent customer service
• Ability to effectively organize, prioritize, multi-task, and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from all qualified candidates.