Speech & Text Analyst

6 days ago

Vadodara, Gujarat, India Etech Full time

Job Summary

We are seeking a highly skilled Speech & Text Analyst to join our team at Etech. As a key member of our organization, you will be responsible for creating speech analytics language content, analyzing recorded audio and data sets, and developing business insights to drive strategic decision-making.

Key Responsibilities

  • Create speech analytics language content for requested insights.
  • Analyze recorded audio and data sets for critical insights, patterns, and trends.
  • Develop and communicate ROI opportunities to the management team.
  • Make recommendations and define data strategies to solve critical business problems.
  • Compile information through multiple sources and understand key performance indicators.
  • Accurately deliver comprehensive analysis and reports.
  • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations.
  • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
  • Collaborate and communicate effectively with internal stakeholders and business partners.

Requirements

  • Bachelor's degree or equivalent combination of education and experience.
  • 2+ years of experience using speech analytics technology to build categories, construct queries, and build reports.
  • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre.
  • Experience leading small to medium-sized projects involving complex data sets and high variability.
  • Working knowledge of Lean and Six Sigma methodologies.
  • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
  • Knowledge of Access, SQL, and other scripting languages.
  • Flexible working hours and excellent communication skills.

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