Senior ServiceNow Developer

2 months ago

Navi Mumbai, India PrOptimistic Full time

Job Title: Senior ServiceNow Developer

Job Summary:

We are seeking a skilled and experienced Senior ServiceNow Developer to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and IT/HR Service Management practices.

Key Responsibilities:

  • ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, and/or ITAM (hardware) requirements.
  • Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
  • Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
  • Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions.
  • Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
  • Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
  • Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
  • Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
  • Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5-7 years of working experience as a ServiceNow Developer, preferably with HRSD and/or ITSM/ITAM product expertise.
  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Excellent organizational and time management skills to handle multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.
  • ServiceNow Certified Application Developer (CAD) certification is highly desirable.

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