Senior Support Specialist

1 day ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a seasoned IT professional to join our team as a Senior Support Specialist. In this role, you will be responsible for delivering exceptional IT support to our global user base.

You will serve as a senior point of contact for IT support requests via phone, email, and chat, with a calm, confident, and user-centered approach. You will troubleshoot and resolve a wide range of technical issues involving hardware, software, networking, and enterprise applications.

You will own and drive resolution for high-impact and escalated issues, ensuring clear communication and timely follow-through. You will document all activities in the IT Service Management platform with precision and completeness.

You will mentor and support junior agents by sharing best practices, troubleshooting techniques, and knowledge resources. You will create, refine, and review knowledge base articles to improve team consistency and issue resolution quality.

You will use remote support tools to conduct advanced diagnostics and root cause analysis. You will provide guidance to users across varying levels of technical literacy, adapting communication style accordingly.

You will support incident prioritization by assessing urgency, impact, and recurrence trends. You will champion service standards, driving consistency and accountability across the team.

You will identify and recommend improvements in tools, processes, and workflows to increase efficiency and service reliability. You will collaborate with Tier 2/3 teams and other IT functions to ensure seamless handoffs and reduce time-to-resolution.

Required Skills and Qualifications
  • Minimum 3 years of experience in a technical support or service desk environment
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware
  • Proficient with Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools
  • Experience with Active Directory, account administration, and access troubleshooting
  • Solid foundational networking knowledge (DNS, DHCP, VPN, IP troubleshooting)
  • Excellent documentation, organizational, and ticket-handling skills
  • Effective communicator with the ability to guide and de-escalate users in high-pressure situations
  • Demonstrated ability to take ownership of issues from intake through resolution
Benefits and Work Environment
  • Competitive compensation package
  • Ongoing professional development opportunities
  • A collaborative and dynamic work environment
  • The opportunity to make a meaningful contribution to our organization's success
About the Role

This is a fantastic opportunity for a skilled and motivated IT professional to join our team. If you have a passion for delivering exceptional IT support and are looking for a new challenge, please apply today

  • Senior Office Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeOffice Full time ₹ 8,00,000 - ₹ 15,00,000

    Senior Office Support Specialist Job OverviewThe Birla Institute of Technology & Science is seeking an experienced Senior Office Support Specialist to join its team.Responsibilities:Verify, reconcile and review accounting entries in the general ledger.Manage accounts receivable and payable, including bank reconciliations and ledger reconciliations.Support...

  • Senior PostgreSQL Support Engineer

    1 week ago

    Mysore, Karnataka, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About CYBERTEC...

  • Senior Solutions Support Professional

    18 hours ago

    Mysore, Karnataka, India beBeeSolution Full time ₹ 85,00,000 - ₹ 1,21,00,000

    Job Title: Senior Solutions Support SpecialistWe are seeking a seasoned professional to join our team as a Senior Solutions Support Specialist. This role requires an analytical thinker with expertise in Wholesale sales and technology.This is an exciting opportunity for someone who thrives on technology advancements and process improvements. The ideal...

  • Senior Customer Support Specialist

    1 day ago

    Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000

    About This RoleAre you passionate about delivering exceptional customer experiences? We are seeking a talented Senior Customer Support Specialist to join our dynamic team. In this role, you will be responsible for managing customer inquiries across various channels, providing accurate product/service information, and resolving product-related issues...

  • Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeComputer Full time ₹ 15,000 - ₹ 20,000

    Computer Support SpecialistJob Title: Computer Support SpecialistAs a leading provider of innovative learning solutions, we are seeking a skilled and organized individual to join our team as a Computer Support Specialist.The successful candidate will be responsible for managing our studios and ensuring smooth operations.Key Responsibilities:Setup, operate,...

  • IT Support Specialist

    1 day ago

    Mysore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:The IT Support Specialist is responsible for providing expert technical assistance to clients and their end-users. The role requires troubleshooting and resolving complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Key Responsibilities:Provide advanced technical support for Windows & Mac platforms...

  • IT Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 30,00,000

    Job TitleWe are seeking a skilled IT professional to fill the role of IT Support Specialist, working in a fast-paced Investment Banking environment. As an IT Support Specialist, you will be responsible for providing expert-level technical support and troubleshooting services to ensure seamless operations.Key ResponsibilitiesProvide timely and effective...

  • Tech Support Specialist

    4 days ago

    Mysore, Karnataka, India beBeeProblemSolver Full time ₹ 12,00,000 - ₹ 15,00,000

    Tech Support SpecialistAbout the role:We are looking for a skilled Tech Support Specialist to join our team. As a key member of our support team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

  • Technical Support Specialist

    1 week ago

    Mysore, Karnataka, India beBeeExpertise Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Title:Technical Support Specialist">About the Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing IT support for various applications and systems.">Key Responsibilities:Provide technical assistance to end-users on hardware, software, and system...

  • IT Support Specialist

    7 days ago

    Mysore, Karnataka, India beBeeInformation Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support RoleWe are seeking an experienced technical support specialist to provide high-quality IT services.Key Responsibilities:Offer expert technical support and troubleshooting for desktop computers, printers, and other equipment.Maintain optimal system performance and ensure seamless IT operations.Address technical queries and resolve issues in...