Senior Customer Support Specialist

1 day ago

Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 1,00,00,000
About This Role

Are you passionate about delivering exceptional customer experiences? We are seeking a talented Senior Customer Support Specialist to join our dynamic team. In this role, you will be responsible for managing customer inquiries across various channels, providing accurate product/service information, and resolving product-related issues promptly.

The Opportunity

You will have the opportunity to work with a talented team of professionals who are dedicated to helping businesses grow their revenues. You will gain hands-on experience in building support systems and processes, and develop expertise in our platform.

Responsibilities:
  1. Manage customer inquiries across various channels, including email, phone, and chat.
  2. Provide accurate product/service information and handle complaints in a professional manner.
  3. Resolve product-related issues promptly and efficiently.
  4. Maintain detailed records of all interactions, ensuring that customer concerns are addressed and resolved.
  5. Develop expertise in our platform and stay up-to-date on new features and functionality.
  6. Collaborate with the support team to achieve key performance indicators (KPIs) and service level agreements (SLAs).
  7. Collect and analyze customer feedback to improve user experience and identify areas for process improvement.
Qualifications:
  • 2–6 years of experience in customer support or a related role.
  • Strong communication skills and a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic and solution-oriented with excellent customer service skills.
  • Comfortable working in international shift timings.

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