
Customer Support Specialist
2 days ago
As a customer support specialist, you will serve as the primary point of contact for individuals and organizations using our platform.
Key Responsibilities:
- Handle incoming queries, emails, and calls to resolve issues and provide accurate information.
- Guide users through the onboarding process and platform navigation.
- Maintain a professional tone while handling escalations and complaints.
- Collect feedback from users and report recurring issues to improve the platform experience.
- Collaborate with cross-functional teams to ensure seamless user journeys.
Requirements:
- 0–2 years of experience in customer service or client relations.
- Excellent verbal and written communication skills.
- Strong problem-solving ability with a calm, empathetic approach.
- Comfortable interacting with diverse stakeholders.
What We Offer:
- Competitive compensation package based on performance.
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