Chief ServiceNow Architect

2 days ago

Delhi, Delhi, India beBeeServiceNow Full time ₹ 1,75,00,000 - ₹ 2,25,00,000

Job Opportunity

We are seeking an experienced professional to lead enterprise-level transformation programs focused on customer service management and field service management.

This is a hands-on leadership role where you will be responsible for solution architecture, stakeholder engagement, technical governance, and cross-platform integrations.

The ideal candidate should bring deep technical expertise in ServiceNow, a strong architectural background, and the ability to mentor and lead delivery teams.

You will be expected to act as both a strategic advisor and a delivery leader, ensuring high-quality ServiceNow implementations that align with enterprise business objectives.

  • Lead the design and delivery of enterprise-scale ServiceNow solutions, ensuring scalability, maintainability, and performance.
  • Conduct stakeholder workshops to gather requirements, define roadmaps, and align solution designs with business goals.
  • Architect integrations with third-party systems using REST and SOAP APIs, ensuring seamless data flow across platforms.
  • Define governance models, best practices, and design standards for ServiceNow implementations.
  • Mentor developers and administrators by reviewing designs, conducting code reviews, and providing technical leadership.
  • Collaborate with cross-functional teams including ITSM, ITOM, and SecOps to ensure multi-module alignment.
  • Provide thought leadership by staying current with ServiceNows product roadmap and recommending enhancements.
  • Manage solution risks by identifying dependencies, potential gaps, and ensuring compliance with enterprise policies.

Requirements

- 8 - 12 years of ServiceNow experience with at least 5+ years in a techno-functional architecture role.

- Strong hands-on expertise in ServiceNow CSM and FSM modules.

- Proficiency in JavaScript, Glide API, and ServiceNow scripting frameworks.

- Expertise in system integrations using REST and SOAP APIs.

- Proven experience in solution architecture, governance, and stakeholder management.

Benefits

- Lead enterprise ServiceNow transformation programs impacting global clients.

- Work in a remote-first environment with flexibility and autonomy.

- Collaborate with global ServiceNow experts across multiple business domains.

- Drive innovation in customer experience and field service operations using the latest ServiceNow capabilities.

- Competitive compensation and clear career growth into enterprise architecture leadership roles

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