Customer Service Delivery Associate

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 12,00,000

Customer Obsessed Technical Specialist

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We are looking for a proactive professional to join our team as a Customer Obsessed Technical Specialist. This role offers continuous learning on cutting-edge technology and places you as a critical focal point within the organization.

">Key Responsibilities">
  • Investigate, troubleshoot, diagnose, and resolve technical issues in cloud/SaaS environments.
  • Communicate effectively with customers and internal stakeholders.
  • Exhibit a customer-obsessed attitude to help resolve customer issues or queries with minimal resolution time.
  • Add recurring issues to knowledge base articles or FAQs to minimize turnaround time on closing support tickets.
  • Provide constant and constructive feedback to improve customer experience and suggest process improvements.
  • Demonstrate strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
  • Communicate well with different audiences (developers, technical, and non-technical users).
  • Be flexible to work in shifts based on business requirements.
">Preferred Skills">
  • Adept in programming languages like Python, Java, JavaScript, Angular, React, HTML/CSS.
  • Exposure to Linux/Unix operating systems and REST API.
  • Experience with databases (SQL/Mongo) would be beneficial.
  • Hands-on experience in AWS, Kafka, and ElasticSearch would be highly preferred.
  • Excellent communication skills in written and spoken English.
">

This is not a developer profile and does not involve coding.

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