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Etraveli AB Team Lead
1 month ago
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities in online sales of flights. Our mission is to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of over 2500 passionate professionals makes us the industry's tech wonder and the best in the world at what we do.
Major offices are located in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.
About the Role
The Customer Services department at Etraveli AB is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Lead to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance.
Requirements
- Minimum 2 years of team handling experience
- Minimum HSC Pass
- Experience in GDS (Sabre, Amadeus, or Galileo)
- Windows, MS Office, Google Applications (expert)
- Fluent in English - any additional language will be considered a plus
- Team player
- Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert)
- Excellent communication skills
Job Responsibilities:
- Team development responsibilities
- Support team members in their daily tasks
- Deliver training on the job
- Discuss & set personal targets with each team member
- Monitor team: their behavior towards customers & colleagues, their problems or ideas
- Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
- Discuss the team's performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
- Organize & run regular team meetings and one-on-ones to groom team members
- Assess received feedback from clients/colleges
- Prepare reports
- Discuss/report performance of day/week and special issues - quality wise with the Manager
- Discuss or escalate daily issues and report the day's Summary to the Manager
- Ensure the team's effective functioning
- Manage team members' daily schedules and ensure assigned tasks are completed
- Supervise attendance and ensure time adherence by all team members
- Monitor Calls & Delegate cases as appropriate
- Coach and mentor team members to grow in their role
The estimated salary for this position is around $80,000 - $100,000 per annum, depending on experience and location. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.