Senior Operations Manager

4 weeks ago


India Hexaware Technologies Full time
Hexaware Technologies

A dynamic and challenging role awaits an experienced Senior Operations Manager at Hexaware Technologies, headquartered in Navi Mumbai. With a strong background in contact center operations, this professional will be responsible for managing multiple processes, ensuring timely delivery, and driving business growth.

Job Description:

We are seeking a highly skilled Senior Operations Manager to join our team. The ideal candidate will have a minimum of 8-10 years of experience in contact center operations, with a proven track record of managing high-performing teams and achieving business objectives.

  • Responsibilities include overseeing the daily operations of contact centers, ensuring adherence to quality standards, and implementing process improvements to enhance efficiency and productivity.
  • The selected candidate will work closely with cross-functional teams to drive business growth, identify opportunities for improvement, and develop strategies to achieve goals.

Technical Competencies:

  • The successful candidate will possess excellent problem-solving, critical thinking, and communication skills, with the ability to work effectively in a fast-paced environment.
  • They will also demonstrate a collaborative spirit, with the capacity to build strong relationships with team members, clients, and stakeholders.

Requirements:

  • A bachelor's degree in any field, with a minimum of 8-10 years of experience in contact center operations.
  • Proven track record of managing high-performing teams and achieving business objectives.
  • Excellent problem-solving, critical thinking, and communication skills.
  • A collaborative spirit, with the capacity to build strong relationships with team members, clients, and stakeholders.

Estimated Salary: ₹15,00,000 - ₹25,00,000 per annum

This is a fantastic opportunity for an experienced Senior Operations Manager to join a dynamic organization and contribute to its growth and success. If you are a motivated and results-driven individual with a passion for delivering exceptional results, we encourage you to apply for this role.



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