Senior Operations Manager
4 weeks ago
A dynamic and challenging role awaits an experienced Senior Operations Manager at Hexaware Technologies, headquartered in Navi Mumbai. With a strong background in contact center operations, this professional will be responsible for managing multiple processes, ensuring timely delivery, and driving business growth.
Job Description:We are seeking a highly skilled Senior Operations Manager to join our team. The ideal candidate will have a minimum of 8-10 years of experience in contact center operations, with a proven track record of managing high-performing teams and achieving business objectives.
- Responsibilities include overseeing the daily operations of contact centers, ensuring adherence to quality standards, and implementing process improvements to enhance efficiency and productivity.
- The selected candidate will work closely with cross-functional teams to drive business growth, identify opportunities for improvement, and develop strategies to achieve goals.
Technical Competencies:
- The successful candidate will possess excellent problem-solving, critical thinking, and communication skills, with the ability to work effectively in a fast-paced environment.
- They will also demonstrate a collaborative spirit, with the capacity to build strong relationships with team members, clients, and stakeholders.
Requirements:
- A bachelor's degree in any field, with a minimum of 8-10 years of experience in contact center operations.
- Proven track record of managing high-performing teams and achieving business objectives.
- Excellent problem-solving, critical thinking, and communication skills.
- A collaborative spirit, with the capacity to build strong relationships with team members, clients, and stakeholders.
Estimated Salary: ₹15,00,000 - ₹25,00,000 per annum
This is a fantastic opportunity for an experienced Senior Operations Manager to join a dynamic organization and contribute to its growth and success. If you are a motivated and results-driven individual with a passion for delivering exceptional results, we encourage you to apply for this role.
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