Senior Regional Business Operations Manager
1 day ago
We are a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Our imaginative blend of technology, logistics, and food service management offers SaaS solutions to digitize corporate cafeterias and eateries in tech parks.
GoKhana's award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform. We are built around the principle of simplicity, whether it is solving problems or eliminating the need for multiple apps for outlet types.
Job Description: Senior Regional Business Operations ManagerWe are looking for an experienced Senior Regional Business Operations Manager to oversee our business operations in an assigned region. As a key member of our team, you will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.
Your duties include guiding staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
To be successful in this role, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. You should also demonstrate excellent problem-solving and decision-making skills.
Key Responsibilities:- Achieve business goals and revenue targets.
- Oversee daily operations, manage budgets, and set performance objectives.
- Recruit, train, and support operations, as well as conduct regular performance appraisals.
- Manage internal and external stakeholder relations and SLAs.
- Plan, evaluate, and optimize operations to be efficient and cost-effective.
- Ensure products and services comply with SLAs, regulatory standards, and quality standards.
- Prepare and present daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
- Deal with escalated customer issues, incident reports, and legal actions.
- Bachelor's degree in business administration, management, or a similar field preferred.
- 3+ years of management and leadership experience.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office, with CRM systems, and project management tools.
- Excellent leadership and decision-making skills.
- Ability to multitask and work efficiently under pressure.
- Strong analytical and problem-solving skills.
Estimated Salary: ₹ 8,00,000 - ₹ 12,00,000 per annum.
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