Customer Support Specialist
1 month ago
Company Overview
Info HR Solutions is a team of HR experts dedicated to delivering tailored solutions for unique workforce needs. Our mission is to provide exceptional support to our clients.
Job Overview
Info HR Solutions is seeking a highly skilled Customer Support Executive to join our team. As a key member of our team, you will be responsible for providing exceptional customer support via phone, email, and chat.
Qualifications and Skills
- Excellent communication skills to interact with customers effectively
- Proficiency in Excel for data entry and analysis
- Experience in email processing and chat support
- Strong knowledge of customer support principles and practices
- Ability to handle high-volume data entry tasks
- Positive attitude and willingness to learn and grow in a fast-paced environment
Roles and Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve customer queries and issues in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate team members
- Assist in creating and updating customer support documentation
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