Customer Support Specialist

1 week ago


Bengaluru Rural, India Credvent Services Pvt ltd Full time

Credvent Services Pvt Ltd is seeking a highly motivated and skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to clients in Kannada.

Job Description:

Key Responsibilities:

  • Contacting Clients: Make outbound calls to customers in Kannada to introduce our products/services and provide information about features and benefits.
  • Handling Inquiries: Respond to incoming calls from potential customers and address their inquiries effectively.
  • Maintaining Records: Maintain a database of potential and existing customers, including their contact information and interaction history.
  • Complaint Resolution: Handle customer complaints or objections professionally and efficiently.

Requirements:

  • Language Skills: Fluency in Kannada is essential for this role.
  • Communication Skills: Excellent communication and interpersonal skills are required to interact with customers and colleagues.
  • Experience: Prior experience in telemarketing or customer support is preferred but not mandatory.
  • Technical Skills: Basic computer skills to maintain records and update customer information.
  • Teamwork: Ability to work independently as well as part of a team.
  • Education: High school diploma or equivalent qualification.

What We Offer:

  • Competitive Salary: ₹8-12 LPA (estimated), based on industry standards and location.
  • Growth Opportunities: Career advancement opportunities within the company.
  • Benefits: Comprehensive health insurance, paid time off, and flexible working hours.


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