Customer Service Specialist

3 days ago

Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 32,00,000 - ₹ 48,00,000
Customer Service Representative

We are currently seeking a Customer Service professional to handle customer calls and resolve queries in a professional and courteous manner.

Key Responsibilities:

  • Attend to customer calls with a focus on providing excellent service by actively listening, empathizing with customers' issues, and offering effective solutions.
  • Ensure accurate records of all interactions with customers using CRM software for efficient follow-up and issue resolution.
  • Collaborate with internal teams to resolve complex customer issues that require escalation, promoting seamless communication and successful outcomes.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate to ensure high levels of customer satisfaction.

Requirements:

  • Fresher or any experience is acceptable.
  • Excellent verbal communication skills are essential for this role.
  • Flexibility in shift allocation is necessary for success in this position.

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