Support Service Representative

2 weeks ago


Nashik, Maharashtra, India beBeeCustomer Full time ₹ 38,00,000 - ₹ 55,00,000
Customer Experience Professional

The ideal candidate will provide exceptional customer experiences, address user inquiries, and collaborate with various departments to improve user satisfaction.

  • Key Responsibilities:
  • Respond promptly to customer inquiries via multiple channels.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments to address recurring issues and improve user satisfaction.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles, preferably in the app or tech industry.
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools preferred.
  • Willingness to work in flexible shifts as per business needs.

Benefits

This role offers a dynamic environment where you can develop your skills and advance your career.

What We're Looking For

We are looking for a dedicated and results-driven individual who is passionate about delivering exceptional customer experiences.



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